A topical subject for this week, what makes a good leader.
Whilst, I am certainly not going to be political, I thought it would be interesting to consider a General Manager’s position within hotels. For this, two questions always struck me:
– Why do almost all General Managers have a major background in hotel operations? The GM is the CEO/leader so why can you not take someone outside of the industry to run the hotel itself?
– Secondly, how hands on should a GM be? In busy times and when there is a long queue at check in, should a GM help to check guests into their rooms to alleviate the wait or does this create a really desperate look in front of customers?
In my opinion, I definitely think the industry should look outside from time to time for General Managers or other senior positions. Especially, when there is a good hotel manager/ops manager in place, then the GM is by nature more strategic and can focus on leading the team and managing the overall profitability of the business. Certainly, these are skills that can be very effectively transferred from other sectors.
As for the second question, I would probably say that this is not the role of the GM and, unless in a very small hotel, they should not be too hands on!
Ultimately, though these questions and others can highlight what we want our leaders to be. Of course, it is easy for leaders to say all kinds of things and the proof is always in the pudding. However, we should also be honest and realistic enough to know that they can’t please everyone all of the time but need to lead from the front and be accountable.
For any thoughts in this area, please feel free to comment or contact me to discuss any of this further.
0203 637 9840